We want all customers to be satisfied with their purchase. To ensure fairness and transparency, we offer a straightforward refund policy. Please read the following carefully before placing your order.
CANCELLATIONS
Once an order is placed, it enters processing and cannot be cancelled, even if it has not yet shipped. Please review your cart carefully before checkout.
RETURNS
We accept returns within 14 days of delivery for items that are:
- Unopened and in original, sealed packaging
- In resellable condition
- Not marked as “Final Sale” or “Non-Returnable”
To initiate a return, email revvault.store@gmail.com within 14 days of delivery with your order number and reason for return.
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as we cannot be responsible for items lost in return transit.
Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days.
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Items that have been opened, unboxed, or removed from original packaging
- Items showing signs of use, handling, or damage caused by the customer
- Customized bundles where specific items were selected by the customer
As collectible items, diecast models cannot be verified as being in original condition once opened. For this reason, we cannot accept returns on opened products.
DAMAGED OR DEFECTIVE ITEMS
We will replace or refund items that arrive damaged, defective, or incorrect (wrong product or variant).
To request assistance, please email revvault.store@gmail.com within 14 days of delivery with:
- Your order number
- A short description of the issue
- Photos or video clearly showing the damage or defect
Once approved, we will send a free replacement or issue a refund depending on availability. You do not need to return the item unless we specifically request it.
LOST PACKAGES
If your order has not arrived 30 days after shipment and tracking shows no delivery, we will provide a free replacement or refund.
Packages marked as “delivered” by the carrier are not eligible for replacement or refund. If tracking shows delivered but you haven't received your package, please check with neighbors, building management, or your local post office before contacting us.
REFUND PROCESSING TIME
Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund to your account. If 15 business days have passed without receiving your refund, please contact us at revvault.store@gmail.com.
EXCHANGES
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund (following the return conditions above) and place a new order for the desired item.
CONTACT
Questions about this policy? Contact us at revvault.store@gmail.com.